Home Market · Business At My AddressEvery shop on 34m4.com is run by an independent Seller, and your order is with that Seller. This policy sets the minimum standard all shops follow; a Seller may offer you more.
1. Cancelling an order
- Home Kitchen (food): contact the Seller as soon as possible. You can cancel for a full refund before the Seller starts preparing your order (the order status changes to “Preparing”). After that, the Seller may decline to cancel because the food is made fresh for you.
- Thrift Shop items: you can cancel before pickup or shipping for a full refund.
- Services: you can cancel for a full refund with at least 24 hours’ notice before the appointment. Later cancellations are at the Seller’s discretion.
- Event tickets: if the event is cancelled, you get a full refund. Otherwise refunds follow the organizer’s policy shown on the event; if none is shown, contact the organizer before the event starts.
- A Seller may cancel an order (for example if they run out, or reach their daily meal limit). You will then get a full refund of anything you paid.
2. Problems with an order
If something is wrong — a missing item, the wrong dish, a food quality or safety concern, an item not as described, or a service not provided — contact the Seller within 24 hours of pickup or service (for items: within 7 days), with a photo if you can. The Seller will offer a replacement, a partial refund or a full refund. For any food safety concern, also stop eating the food.
3. How refunds are paid
- Card payments: refunded to the same card through Stripe. Banks usually show the refund within 5–10 business days.
- Cash or check: refunded by the Seller in person or as you agree with them.
- Coupons / gift vouchers: the Seller re-issues the coupon value.
4. If you can’t reach the Seller
Email info@34m4.com with your shop name, order number and what happened. We will contact the Seller and help resolve it. For card payments you also keep your rights with your card issuer.